Fix & Supply support
A Solarpro technician diagnoses and, where eligible, corrects a fault: remote diagnosis, on-site inspection, inverter settings and minor corrective work.
Customer assurance
AssurePlus. Support that stays after the install.
A structured support, preventative-care and warranty-coordination programme for qualifying Solarpro customers, so you know who to call and what happens next.
What it is
Confidence after commissioning.
AssurePlus is Solarpro’s post-installation maintenance, monitoring and support programme. It gives qualifying customers a defined relationship with the people who designed and installed their system.
It sits alongside your installation and, if you choose it, your FlexPay arrangement. AssurePlus is being introduced in stages, starting with qualifying residential customers, and the plan and terms that apply to you are set out in your quotation before you accept.
Benefits
What you get.
Defined services, clearly explained.
Preventative health checks
A planned review of your monitoring data, inverter and battery status, visible cabling and connections, panels and system alerts, with a short report.
Warranty coordination
We help you through eligible manufacturer-warranty and workmanship matters. A valid warranty claim does not use up your AssurePlus support.
Priority support
Active AssurePlus customers are placed ahead of non-plan requests of comparable urgency in the support queue.
Know your system
Understand how your system is performing and how to operate it well, with operating guidance and service records.
A technical partner
Keep access to Solarpro for future questions, upgrades and expansion.
How it works
From quotation to support.
Choose a plan
AssurePlus is explained with your quotation, including the plan that suits how you pay.
Install and handover
Solarpro installs and commissions your system and completes the handover.
Accept the terms
You accept the AssurePlus terms and your plan starts from commissioning.
Report an issue
Tell us when something looks wrong. We classify it: warranty, workmanship, eligible support, or additional work.
We respond
We aim to acknowledge remote requests promptly and to mobilise within 48 hours once eligibility, access and safety are confirmed.
The 48-hour figure is a target for mobilising a technician. It is not a guaranteed repair time, which depends on the diagnosis, spare parts, weather, site access and the supplier.
Plans
Three plans, matched to how you pay.
Your plan depends on your payment route. The fee for each plan is confirmed in your quotation.
FlexPay Confidence
For customers who finance the full qualifying Solarpro project through approved FlexPay.
FlexPay Advantage
For customers who pay a substantial deposit of at least 50% and finance the remainder through approved FlexPay, with enhanced support.
Complete Ownership
For customers who pay for the qualifying Solarpro project in full upfront, with structured preventative care.
All plans apply to a qualifying system supplied and installed by Solarpro, after successful commissioning and handover, and are subject to the AssurePlus terms. FlexPay plans also require your FlexPay account to remain in good standing.
Being clear
What AssurePlus is not.
A support programme is only worth what its terms say, so we state the limits plainly.
- Not insurance, and not a replacement for manufacturer warranties or Solarpro’s workmanship obligations
- Not a guarantee of electricity savings, energy yield, battery autonomy or an uninterrupted supply
- Not unlimited maintenance: each support service is a defined entitlement
- Not an automatic equipment-replacement programme: batteries, inverters, panels and other major parts are quoted separately unless a warranty applies
- Events such as theft, vandalism, fire, flooding and lightning are outside the standard scope
Questions
Good questions, straight answers.
Is AssurePlus insurance?
No. It is a support, preventative-care and warranty-coordination programme. It does not replace insurance, manufacturer warranties or Solarpro’s workmanship obligations.
Who can get AssurePlus?
Qualifying customers whose system was supplied by Solarpro and installed by Solarpro or an authorised team under its supervision, and has been commissioned and handed over. It is being introduced first for residential customers.
What does a support service cover?
For an eligible issue, a defined service can include remote diagnosis, on-site inspection, inverter settings review, battery and performance diagnostics, a check of visible cabling and connections, minor corrective work and a service report. Major parts and equipment replacement are not included unless a warranty applies.
Does a warranty claim use up my support?
No. A valid manufacturer-warranty or Solarpro workmanship claim does not use your AssurePlus support. Before any chargeable work, we tell you how your request is classified, whether support will be used and any extra cost for your approval.
How fast will you respond?
We aim to acknowledge remote requests promptly during support hours, and to mobilise a technician within 48 hours once eligibility, access and safety are confirmed. This is a target for mobilisation, not a promise of repair time.
What does AssurePlus cost?
Each plan has a fixed national fee for the plan and system category, so where you live does not add a surcharge. The fee for your system is stated in your quotation before you accept.
Is AssurePlus linked to FlexPay?
Two of the three plans are designed for FlexPay customers, and a third is for customers who pay in full. See FlexPay.
How do I get a quotation that includes it?
Start with the Dumelang solar calculator. When you request a quotation, ask about AssurePlus and we will explain the plan that fits.
Start with your solar estimate.
Use the Dumelang solar calculator, then ask for AssurePlus in your quotation.